Refund Policy

REFUND & RETURN POLICY

Last Updated: June 29, 2026

Thank you for shopping with Aurevia Fashion. We strive to provide high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

RETURNS

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include proof of purchase.

Returns sent without prior authorization may not be accepted.

NON-RETURNABLE ITEMS

The following items are not eligible for returns or refunds:

  • Personalized or custom-made products.

  • Gift cards.

  • Digital products or downloadable content.

  • Clearance or final sale items.

  • Products that have been used, damaged by the customer, or returned without their original packaging.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the product and its packaging.

Once reviewed, we will determine whether a replacement, refund, or another appropriate solution will be provided.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to our error, including receiving an incorrect or defective item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless required by applicable law.

ORDER CANCELLATIONS

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined in this policy.

LOST OR DELAYED PACKAGES

Aurevia Fashion is not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

If a package is officially declared lost by the shipping carrier, we will work with you to find an appropriate resolution.

CHARGEBACKS

Before initiating a chargeback, we encourage you to contact us so we can resolve the issue as quickly as possible.

Aurevia Fashion reserves the right to dispute fraudulent or abusive chargebacks using shipment tracking, delivery confirmation, order records, and any other available evidence.

CONTACT US

If you have any questions regarding returns or refunds, please contact us:

Aurevia Fashion

Email: info@aurevia-fashion.com

By placing an order with Aurevia Fashion, you acknowledge that you have read and agree to this Refund & Return Policy.